Today at work I enjoyed this little interchange.
Phone rings and user needs password changed. After 10 minutes of try to explain how to log off the computer and log in with a temporary password she wants to change it.
Her: It won’t take my new password. It says it does not meet the complexity requirements.
Me: Does your password have a capital letter in it?
Her: No.
Me: You need one.
Her: No.
Me: Yes!

